FAQ


DO YOU SHIP TO CANADA?
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Yes!


WHERE DO YOU SHIP TO?
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We ship to the US and Canada, but unfortunately do no provide shipping to anywhere else outside of North America at this time. Please email us if you have any further questions or concerns.


ARE YOU AVAILABLE FOR CUSTOM FORGINGS OR COMMISIONS?
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Yes! Please email us with you custom ideas and commision inquiries.  We are available for all types of metal work.


WHAT IF I SEE SOMETHING I LIKE IN THE SHOP BUT WANT IT A LITTLE DIFFERENT?
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Please feel free to conact us with any custom alterations or designs you might want! We are always open and available for custom orders and can make any product on demand to spec.


WHAT ARE THE CARE INSTRUCTIONS FOR THE SERVING WARE ITEMS?
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All of our Kitchen products are food safe and should be treated similarly to cast iron pans when cleaning:

-Wash with water and gentle abrasives, no soap

-Towel dry immediatey after wash

-Oil occasionally with a very light coat of neutral oil

-No dishwashers

-And, lastly, if coming into contact with high acidity foods like citruses, vinegars, or tomatoes, remember to was after use to prevent oxidization or rust formation


WHAT'S YOUR INSTAGRAM?
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Please find us at @sachi_metals


WHAT'S YOUR SHIPPING AND RETURN POLICY?
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Please be mindful that we are a very small business, and customer satisfaction is very important to us.  If you are ever unhappy with your product, shoot us a email and we will provide you with return shipping information and issue a refund or replacement item as soon as we can!  More info on our shipping and return policy can be found in the about section